Billing Terms and Conditions
Lumora Payment Policy
1. Accepted Payment Methods
At Lumora, we offer multiple secure payment options to make checkout smooth and convenient. We currently accept the following methods:
• Major credit and debit cards, including Visa, Mastercard, and American Express
• PayPal
• Afterpay (when available at checkout)
• Apple Pay and Google Pay
• Bank transfers for bulk or special orders (please contact us for arrangements)
All payments are processed in United States Dollars (USD).
2. Payment Authorization
• Payment must be successfully completed at the time of purchase.
• Orders will not be processed or shipped until payment has been received and approved.
• If a payment is declined or cannot be verified, the order will not be confirmed.
3. Pricing and Currency
• All prices displayed on the Lumora website are listed in USD unless otherwise stated.
• Prices may be adjusted at any time without prior notice.
• Applicable taxes and shipping fees, if any, are calculated and displayed at checkout.
4. Secure Transactions
Lumora uses encrypted checkout technology and trusted payment gateways to protect your information.
We do not store or have access to your full credit card or payment details at any time.
5. Refunds and Chargebacks
• Refunds are issued in accordance with our Return Policy.
• Unauthorized chargebacks will be reviewed and disputed when applicable.
• If you experience a billing issue, please contact our support team before initiating a chargeback so we can assist you directly.
6. Fraud Protection
Lumora reserves the right to cancel, delay, or place orders on hold if they are flagged for potential fraud or unauthorized activity.
For higher-value purchases, additional verification may be required to protect both the customer and our business.
Contact Information
Store Name: Lumora
Address: 502 West 7th Street, Suite 100, Erie, Pennsylvania 16502, United States
Email: support@buylumora.com
Phone: +12152527135
Customer Support Hours:
Monday to Friday • 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.