Shipping policy
Lumora Shipping Policy
At Lumora, we aim to make every order simple, reliable, and stress-free. Below you’ll find details about where we ship, delivery timelines, and what to expect after placing your order.
Shipping Locations
This shipping policy applies to orders delivered within the United States.
Processing & Delivery Timeframes
• Order Cutoff Time
Orders placed before 5:00 PM EST, Monday through Friday, are processed the same business day. Orders placed after this time will be processed the following business day.
• Order Processing Time
Orders are typically prepared and handed off to the carrier within 1–2 business days (Monday through Friday).
• Shipping Transit Time
Once shipped, delivery generally takes 6–8 business days, depending on location and carrier conditions.
• Total Estimated Delivery Time
Most customers receive their order within 7–10 business days from the date of purchase.
Shipping Carriers
To ensure dependable delivery, Lumora partners with trusted shipping providers, including:
• USPS
• UPS
• FedEx
Carrier selection is based on destination and package requirements.
Shipping Costs
• Free Shipping
All orders shipped within the United States qualify for free standard shipping, with no minimum purchase required.
Delivery Issues
If your order is delayed, missing, or arrives damaged, please contact our support team as soon as possible. We are committed to resolving delivery issues quickly and ensuring your order arrives safely.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your package’s progress through our Order Tracking page at any time.
Need Help?
For additional questions, please visit our FAQ page or reach out to our customer support team.
Contact Information
Store Name: Lumora
Address: 502 West 7th Street, Suite 100, Erie, Pennsylvania 16502, United States
Email: support@buylumora.com
Phone: +12152527135
Customer Support Hours:
Monday to Friday • 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.