Refund policy
30-Day Returns Made Simple
At Lumora, your experience matters. If something isn’t right with your order, we offer a straightforward 30-day return policy to make things right.
Return Policy Summary
• Return Timeframe
You may request a return within 30 days of receiving your order.
• Item Requirements
Returned items must be unused, in the same condition they were received, and include original packaging, accessories, and documentation.
• Hassle-Free Support
Our support team is here to guide you through every step of the return process.
Return Shipping & Fees
• Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, Lumora covers all return shipping costs. No restocking fees apply.
• Customer-Initiated Returns
If you ordered the wrong item, changed your mind, or no longer need the product, the customer is responsible for return shipping costs. A prepaid return label will be provided, and the cost of return shipping will be deducted from your refund.
Shipping fees are non-refundable.
How to Start a Return
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Reach Out to Us
Email our support team at support@buylumora.com with your order number and the reason for the return. -
Prepare Your Package
Securely repackage the item using its original box and include all components, tags, and inserts. -
Send It Back
Once approved, we’ll provide return instructions so your item gets back to us safely.
Refund Timeline
• Return Review
Once your package arrives, our team will inspect the item to confirm it meets return eligibility.
• Refund Processing
Approved refunds are issued to the original payment method within 7 business days.
Processing time may vary depending on your bank or payment provider.
Exchanges
Need a different size, color, or product instead?
We’re happy to help with an exchange—just contact us and we’ll take care of it quickly.
Items Not Eligible for Return
For health and safety reasons, certain items may not qualify for returns.
Any non-returnable products will be clearly labeled on the product page prior to purchase.
Need More Help?
If you have questions or need assistance, our team is always happy to help.
Contact Information
Store Name: Lumora
Address: 502 West 7th Street, Suite 100, Erie, Pennsylvania 16502, United States
Email: support@buylumora.com
Phone: +12152527135
Customer Support Hours:
Monday to Friday • 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.